Update

A quick rundown of the latest goings on and victims of the past week at The Company:

• New spring/summer catalogue came out Thursday, thank goodness for no cheap freebie offers. Not all items are reduced, and some items are featured at full price. Others are a new, lower price. This means less freebie-grubbing bargain shoppers. Though we have 2 whole ranges of cheap women’s tees, all to be placed strategically in the front of the store. We ignore customers in that section.
• Robyn, started in May this year, new manager at Nevertire has quit and finishes next Wednesday. She’d had enough, when given a particularly rude and abrasive store report and confrontation with Angela, having not received proper Store Manager training.
• Janet, manager of Innaloo shortly after starting at The Company around April-May of this year, has also quit, her last day being next Wednesday. She has moved house and found employment closer to home. Not in retail.
• Marg, new manager at Sunshine, worked her first shift there last Thursday, and has quit already. I met and worked with her briefly that day, having not worked there myself for some time, but she seemed like a nice enough, competent person. Well, that leaves the rest of her shifts for this week to fill, which I have ever so kindly offered to help out with.
• James, one of the casuals at Poowong, trained with Stephanie at Nevertire just before last Christmas, has quit and also finishes next week. Poowong is also currently without a manager (that I know of, as Lia recently quit after more than a year of The Company)
  

This leaves Darren as the only manager in our whole region.
Charlene’s region consists of:
- Nevertire: Robyn, quit, finishes Wed
- Innaloo: Janet, quit, finishes Sat (or Wed, if she can’t cover her shifts)
- Sunshine: new manager Marg, lasted all of one week. Charlene trying to cover her shifts.
- Mooball: without a manager since early this year, though they have a new ‘full timer’, Becky
- Dunedoo, a clearance store, without a manager for some months since Naomi quit.
and
- Howlong: Darren, manager there for the past 1 1/2 years and has been with The Company for almost 2 years. Gypped out of his managers bonus for some 12 months, as he was not informed he was entitled to any sort of bonus at all, found out about it by accident.

With no administrator to do rosters and timesheets. Impressive, huh.
There is an “aggressive hiring campaign” taking place as The Company tries to recruit more staff for its “rapidly expanding” business (opening of clearance stores and closing of several retail stores) and rapidly quitting staff. But who will train them if everyone keeps quitting and there is no one that has been around long enough? In our region, there in Caroline who has been around for 7 years, me for over 2 and Darren and Ellen for almost 2 years. The rest have only been around for a matter of months or weeks. Only Caroline has been trained to train new staff, and she is reluctant to do so now that she is a casual and I suppose, doesn’t want the responsibility or stress.

• Still no sign of a reply to my feedback about not being paid to cash up, which I sent mid September, and, not receiving a reply, resubmitted some 13 days later. Reasonable amount of time to wait, I thought. Saw Grant in HO again and he let me know that he appreciated concise, succinct feedback, of which mine was not, in his opinion. I am still awaiting a response, and national publication.
• I received a Managers’ Bonus, split equally with Gina and Jen, for holding down the fort at Sunshine while there has been no manager. There is a new bonus and commission system in place, mostly favouring managers, and since there seems to be a serious shortage of those, Charlene (I presume) has decided to award the bonuses to the responsible casual staff filling in the shifts there. The amount of bonus paid out is determined by the store’s performance in presentation, budget, administration, price errors, etc. Sunshine did pretty badly, but I hadn’t been working there much at all so take no responsibility for it. But I’ll gladly take some of the bonus! This is a first for The Company, acknowledging and rewarding staff for their efforts. Hey, it’d sure make me work harder. I think I may request full time, maybe even manager status when I am on holidays from Nov-Mar.
  

Charlene seems a lot nicer, in the few minutes that I met and talked to her and when I’ve spoken to her on the phone to help cover shifts. Perhaps she has changed. I hope I have too. So it’s reassuring and also somewhat hopeful that maybe things will be a bit different this year under Charlene.

Well, off to work for another all day catalogue weekend. Should be a busy one, the first weekend of the new catalogue. I hope it isn't because I'm covering for Marg all day without a cover (I'm assuming) or key to open. So I have to get in a bit earlier. Perhaps I shouldn't have stayed out so late last night. I'm knackered.

Nine to Fivers

Working in Head Office full time is demanding but I'm not yet sure if it's rewarding. I'm hired as a casual and paid on an hourly basis, but the HO staff are full timers or part timers, probably on contracts. They have set work to do, and obviously would have to finish that before they can clock off and head off for the day. Helena and Jasmine, who helped me out when Helena wasn't in, made it clear that they all work hard (probably just as hard as us in stores) and are expected to put in long days, and often work 45+ hour weeks. I was surprised, but then realised, that's reality in office jobs. And The Company has been demanding enough of us in stores, so there's no reason they'd go easy on their HO operations staff.

Well, sure, I care, and will try to get things done and do things properly, but I can say that when I am training in HO, though I have to get the weekly reports, budgets, summaries and store outcomes, etc done, come 5:30 last Friday, even though the spreadsheets didn't balance, I was out the door! I didn't feel that I'd received sufficient training to be entrusted to carry out all those tasks alone, and it was overwhelming, so I tried my best and did what I could, but I also had Andie's party to go to later that evening. So I wasn't going to stick around for free. There were still several HO staff still working when I left that Friday. I think they were going out for drinks later on anyway. Whenever they managed to pry themselves from their work, I suppose.

This Friday, Helena was in for a full day (she only works part time, as she's got kids) and went over some more training with me and we were able to discuss some of the problems I'd had the week before. I felt it was a good day, and I learnt a bit more and actually understood what I was doing and supposed to be doing, rather than just copying and following. I was given the task of going through the time sheets, calculating budgeted sales and store hours and also go through and record the AMs' day sheets. The last part was the most fun (and also the easiest!), and come 5:30, I still hadn't finished all the AMs. But being the good worker that I am, I offered to stay back and finish it off so that Helena could finish her productivity reports to send to all the AMs and The Owner and other assorted Important People.

The Day Sheets are daily emails all the AMs must complete, outlining what they've done during the day: store visits, discussing issues with staff, travelling between stores and being sick, if it comes to it! It's basically so HO or The Owner, or whoever knows what they've been up to all day and haven't been slacking off and neglecting their stores. Each AM has a set number of store visits that they are required to complete each week, and each store must be visited so many times per month or something like that. It was quite interesting to read what each AM got up to. I usually just look for whether or not they visited a store, and record that, I don't need their Day Sheets for much else. If they have a reason for not being able to complete their required store visits- for example, if they have been tied up in HO conducting interviews, or busy opening up a new store, etc, I record that down as well and adjust their required store visits accordingly. This week, my previous AM, Gemma, who got me the position in HO, has been in one of the new clearance stores daily, busy setting things up and hasn't been able to visit her other stores. So I've noted the long hours she's worked and what she's been doing, and rather than having a required 15-odd store visits for the week, I've adjusted her target visits to 0. She actually managed to visit 4 stores, so she's actually done very well for the week! 400%. Woo hoo! I've got your back Gemma!

I managed to get out at 6 that day, and still got paid for it, which was good. I expect that once I know what I'm doing, I'll be able to work more independently and efficiently. And get out on time! As I'm sure they're not too keen to be paying me long hours for doing relatively 'simple' work that should've been completed by 5:30.

Back in stores again, I've felt rather sad and somewhat frustrated. I can't stand dealing with the customers anymore, and maybe it's because they only buy or enquire about the cheap stuff, but even when they need help with shoes, I just can't bring myself to be bothered anymore. There's still a lot of new stock (we have a new catalogue out next week, can't wait) and I just want to be left alone and unpack and merchandise my stock. Perhaps I should work in the clearance stores - self serve! I've stopped caring about so much already, it surprises me when all the new staff make comments about things they're unhappy with at The Company. I've just blocked it all out for so long.

This week has not been a good one for retail- compiling the budgets in HO, our retail sales were extremely low, and we made probably 60-70% of the target budget for the week. And staff wages in retail were a great percentage of the costings as well, due to all the stock issues we've been having. This has probably made some of the Important People from Upstairs unhappy, and they've probably been putting pressure on their underlings to perform better too. So store visits by Charlene and one of her superiors, the National Training Manager, Angela, have not been pleasant. They made new manager Robyn at Nevertire cry with their scathing report and criticism of her store, and she put in her resignation shortly after. They also went to Innaloo and Howlong (I was at Sunshine that day) and it didn't go well for the managers and staff there either.

The Howlong staff, especially the manager, Darren, have had major issues with their lack of consideration or common courtesy, and the draconian policies of The Company. It was thought that Darren would quit straight away as well (2 weeks notice), he was so angry, he was forced to work 12 hours straight with no covers for lunch or dinner, but he discussed his issues with Charlene and I think Darren has calmed down now. He'll stick it out for a while and see how things go for now. Angela was nothing short of a bitch in her responses to Darren and Linda, who was told off for not wearing "top to toe" The Company gear. Linda has size 11 feet and there is nothing in The Company range to fit her. So I can understand her need to wear conservative, comfortable sneakers with no obvious brandings. Angela wouldn't accept that, surprise surprise. I hope Linda doesn't get a reduction (fine) for that 'breach of policy'. What a load of crap.

So many staff have been quitting this week alone, and I know many others are actively looking for other employment. I'm covering at Innaloo this week as one of the girls has an interview at Country Road. Given the daily stresses and pressures, although we are paid by the hour, overtime and penalty rates where applicable, I don't know how much longer I will last in retail. It's fine as a casual, but I'm not sure if I can handle it day in day out as a manager, '9-5er'. It's a lot of stress. If you care. My new supermarket position, with minimal responsibility, is starting to look more and more enticing.

Bargain shopping fun!

Due to more corporate mismanagement, our brilliant promotion featuring the ever so popular $5 backpacks with a purchase of $50 or more has been extended for another 2 weeks. Yippee. You can just see the excitement in the faces of all the retail staff. These sorts of promotions always bring in our favourite, big spending customers.

I think they decided to extend the promotion to get more mileage out of the posters they printed for all the stores in Australia. That and the fact that we didn't even receive any of the coloured promotional backpacks until a few days after the stated end of the sale. And even then, we only received selected colours. My new store (I've been moved again), Innaloo, only received white, dark green, and a handful of light blue and light and dark pink. So we missed out on receiving black, orange, yellow, more navy and whatever other colours they advertised. So of the huge backlog of backorders that we sceptically took, some customers will be pretty angry that we don't have all the colours. And then there's the ongoing grief we'll be faced with when the bargain shopper customers, at the POS, announce that they'd like X colour backpack. Great.

This isn't the first time that stock has been so delayed for a promotion that The Company has been forced/pressured to extend it. But of course, once it's past the stated end of the promotion, many customers don't bother coming back. There have been countless catalogues since the start of the year, where the stock has not arrived at all in time for the catalogue, and The Company printed out "apology" posters for us to put up in stores. No public apology was made, nothing printed in the newspapers or aired on television though. As if! That would be some unwanted bad publicity...

I have come to the conclusion that since The Company has decided to lower the prices on the majority of our stock, and then not provide us with decent amounts of stocks to sell (say, 60-odd styles of women's shoes and 4 pairs of each left) it's not the customers' fault that they're shopping for reduced stock. It's all reduced! Well, the majority of it anyway. But that doesn't make me any more eager to serve them! Our stores are set out so that it is easy for the customers to serve themselves, and of course, all our stock is on the floor so obviously, mid month of the beginning of spring, we're not going to have any more heavily reduced winter jackets "out the back". These kinds of promotions bring in the customers that will just buy a jacket/item because it's cheap, regardless of whether it's the right size. They buy the items in whatever bigger size that's left and wear them, a size or two too big. Looks ridiculous in my opinion, but hey, what would I know about fashion? I work at The Company.

We're also in the process of sending out more discontinued and current stock to the clearance stores, so our stores will be pretty much empty (or 30% capacity) until we receive some summer stock. No, still no short sleeved shirts or polos or sandals. We will of course, receive more of the stock we send out to clearance, back again, adding to more time wasted packing and unpacking stock.

So none of our retail stores have yet received any spring/summer stock, but we all know that the clearance stores are overloaded with the stuff. Checking out the online store on The Company website, I can get a fair indication of what we will soon be bombarded with. Going from 30% capacity, The Company will surely then take the opportunity to fill our near-empty stores with 40 boxes of stock in one delivery. That was just what happened at the beginning of the year, when we had no stock after Christmas/stocktake sales, as warehouse staff were on holidays or they didn't want to send us 'unnecesary' or 'non-priority' stock during a busy sales period. We had nothing to sell!

- Update -

Well, I bit the bullet and finally sent through the angry feedback about the unfairness of not getting paid to cash up. It was a long email, and I won't reprint it here, more info later. I sent it through on Thursday night, and apparently, staff at head office were so alarmed by the content of it, and that I referred to the low morale of staff in stores, that they immediately called my store, Innaloo on Friday, and spoke to Caroline for about half an hour! Caroline's great and has been with The Company for about 7 years or more, as a manager and now casual. She's trained a great deal of now Area Managers, managers and casual staff in her time, and I'm sure she gave them an appropriate earful! Oh, I hope it gets published and I hope they do follow it up with me, as I would certainly welcome the opportunity to discuss my grievances.

Father's Day

This is not a post about the joys of fatherhood nor about the joys of Father's Day, rather I will rant about the crap that is The Company and the scams it is pulling this Father's Day.

Father's Day used to be one of the biggest times of the year for The Company, a predominantly male clothing and footwear outlet. Used to be. Several things have changed that, more on that later. So, The Company was favoured by lots of dads for their great quality clothing and Australian made footwear. You got what you paid for.

We have a promo running in our retail stores: spend $50 or more and get a backpack (normal RRP $100) in a colour of your choice (10 or so colours available) for $5.

Hmm... how can I go about this without outing myself completely? I can't. I think that pretty much gave it away.

Anyway, we received and were instructed to put up the posters drawing attention to this great offer about a week or so ago, maybe 1 1/2 weeks ago, I don't work that often anymore, so don't take much notice.

Background info-

The retail stores have had similar offers in the past, what, last year now? I've lost track of time, people and promos at The Company... Spend $100 or more, get the backpack for $5. It would be advertised and invariably bring in lots of customers. The Company, in its infinite wisdom, decided to keep the offer ongoing, so we often had stock of backpacks to offer with high sales. Most stores had plenty of them, as the staff often didn't bother offering them to customers who spent over the requisite amount.

Retail stores only ever stocked the backpacks in navy and they were not a 'stock' item, ie they weren't in regular supply. At my former regular store, we had sold out of most giveaways and promo items, so had them sent over from bigger stores with more stock and less inclination for turnover...

As our customers get stingier, so do our staff. So many people just don't feel that the customers 'deserve' the giveaways and special offers. I am also of that opinion, sometimes... though I do try to reward the good ones!

Here are some reasons why we have stopped offering giveaways (apart from it cheapening our reputation)

• There are now the types of customers that ask for free gifts with any purchase (say $20 tshirts) 'as they got one last time'. These parsimonious types get a stare from me and no freebie. Or a curt reply, "No, that's only if you spend $200 or more" insert smirk depending on mood...
  
• Then there are the ones that are delighted when you offer them a freebie. Of these types, some will then ask for something APART from the selection I have offered. 'Can you throw in some socks instead?' or 'How about a free belt? Come on, they're the same price' Others will take so long deciding and tossing up between colours, etc that the store fills up with customers which try to catch my eye or get my attention. Don't make me regret my offer nitwit. I have other customers to serve and tasks to complete.
  
• People coming back with 'faulty' giveaways and demanding replacements/repairs, etc and just being generally difficult.
  
• People coming back to exchange freebies.
• After a big shopping spree, customers feeling sudden buyers' remorse and returning items without freebie. So it all seems like a scam, though they may indeed have been genuine in wanting the items purchased for themselves/husband, etc. That and the fact that they have wasted our time serving them.
  

Can you see how our customers have changed?* There are those that will politely decline our offer of a freebie, as honestly, they have no need for it, or they can see that it is so crap, they wouldn't want it even for free. I like these customers! (hmm... makes me think of the devil tempting the weak...)

*because they've lowered the minimum spending amount to qualify for a freebie, we have a lot more customers who could previously never afford to get a "quality The Company" backpack/etc and are more stingier than the ones of FD two years ago. The minimum spend amount then was $150. Now it is $50. See why?

Anyway, back to the promos... Earlier this year, our clearance stores had some good promos going on with said coloured backpacks. I don't know what the spending minimum was, but it was pretty good for them to be selling lots of backpacks as well. I even saw some on eBay... dodgy...

So, bottom line: The Company giveaway backpacks were navy for retail stores, coloured for clearance stores. Neither of the two types of stores were kept in regular supply of said backpacks after the promo.

Enter 2006 Father's Day promo-

What a scam.

We have as far as I know, still not received any backpacks. I was working at Innaloo yesterday, nothing received. Nevertire nearby also had not received any. Unless there was a huge delivery today to fill all the backorders and projected rush in the lead up to FD on Sunday, I can see a lot of angry customers. We do NOT receive stock on weekends. We had already all sold out of our meagre existing supply of navy ones and staff had to explain that again, we have not yet received any coloured ones yet, and began to take backorders.

We were reassured on Monday that backpack supplies were imminent and were indeed coming. Many more prepared customers have already bought their FD gifts and the ones that only wanted to spend $50 to get the backpack were understandably pissed. Other people, on hearing that we have not got any stock, will not care. Others still will ask for an alternative, say a free shirt. What the!? Get out of my store!

This is just like the previous sale we had, which was so popular also because it offered a particularly fine looking, expensive 'giveaway' promo. Minimum spend only $100, not hard with everything on sale, but hard because no stocks of said sale items.

What is similar about both sales is that we had a selected promo item to be sold when a customer spends over a requisite amount. Problem is, both promos were advertised and in both instances, we were never supplied with adequate, or more stocks apart from what we already had on hand from a previous promo. Which was not much. What happened with the last promo was that the clearance stores, which for some unknown reason also had the promo items, had to send them to us late in the sale period, as The Company couldn't get their act together and send us enough stock in time. All this transfer of stock between stores can't be cheap. They kick up a stink when we don't send discontinued stock in one consignment. Now they're getting clearance stores to waste time and freight sending us their stock because The Company is in damage control. There is too much sending of stock back and forth.

So the only customers who actually got the special offer promo items last catalogue were the ones that came in early (say, the first 2 days) and the ones that were lucky enough to come in at the end of the sale. The majority of customers who came in early-midway through the sale missed out. I have stopped taking orders and backorders for stock, promo stock is (usually) not to be backordered under any circumstances, as there is little-no chance of getting more stock in.

I am fortunate enough to have today (Friday, 9AM-9PM trade) and tomorrow off. I will get to work on Sunday, Father's Day though. It will certainly be interesting to see if the clearance stores have sent us whatever backpacks they had leftover, and if we will indeed receive any at all, as some staff have been taking backorders for them. I'm more cynical than that.

Though I can understand their frustration at the false advertising, I can't do anything to appease their anger except offer them a feedback form and phone number and email address in order to make sure they are heard. Hey, I know how you feel. I know exactly what the situation is, I have written through several staff feedbacks, but they don't listen to us. I tell my customers that, and encourage them to go write some feedback, because The Company certainly doesn't care about us. Heck, I've even been known to go onto The Company's website and write through customer feedback myself!* It's all published for the world to see, positive and negative, so for a short time, I was infamous!

*Using pseudonyms of course, and for the record, it was similar to my internal staff feedback and received the same circular, stupid, repetitive reply which completely ignored the issues raised.

So, happy Father's Day to all the dads out there, and if you happen to be shopping in one of our stores this FD, be sure to be understanding of the poor staff who have no control over the availability of those really cool, fashionable backpacks.

Whatever happened to?

Well, the shift at Beverly Hills on Wednesday wasn't too bad after all, I got quite a bit of work done, helping Chris to remerchandise the store in preparation for the catalogue and transferred all the new shoes we received an hour before I left. We haven't received that stock at my regular store yet, so I think it'll arrive today. I have to leave for work in just less than an hour.

So what happened to Chris' lunch cover on Tuesday? New trainee didn't turn up? What was her name again? Doesn't matter, because she QUIT. She found a full time job and didn't bother to finish out her rostered shifts nor tell anyone that she wasn't turning up to the day's shift. Yeah, thanks for nothing. Chris was a bit peed. He couldn't believe that she didn't even have the decency to at least let someone know. We were discussing her going AWOL on him. He's a nice guy and didn't want to think badly of her before that, but I think he may have actually been worried about her not turning up to her shift. She was uncontactable (but I was, which is how I got roped in) so they were left wondering if she just didn't know (though I think they know she did) of her shift, or something terrible happened to her.

I've seen it countless times before. New trainees just quit, don't bother telling anyone and leave us all in the lurch. You don't know if they're dead, had an accident, whatever. There was a girl who was being trained by Jane* with Pete (cool guy), she was also working at a hardware store at the time, and she didn't turn up to her shift at Nevertire and no one ever heard from her again, it seems. Talked about it to Pete (still with us) and it's like, 'oh yeah, I never saw her on the rosters again and was wondering what happened to her'. She seemed pretty good at the time, quick, efficient, caught on quickly. Oh well.

So it's like they say, we're not overly friendly with new trainees as, in my experience, not many of them make it past a month or so. If they make it past their training and finish their new staff training tests, there's a chance, but we just have to see if they stick it out a month or so before we can acknowledge em as one of our own and rely on them. Yes, we, and I am generally nice and welcoming, as I don't want them to quit either, but they still have to prove themselves to some extent. Like, not be completely incompetent.

In my two years, I've seen a lot of staff come and go. Our delivery guys even comment that each time they come in (every day), there's someone different. Not surprising. Andie and I were trying to compile a list of all the people she's trained in 2.5 years. We got to about 35 (there must've been more, but we can't remember them all if they quit within a week), and about half of those people had since quit. I was still there, at the top of the list as one of her first few trainees that's lasted the longest.

So after seeing many of my coworkers that I really enjoyed working with left, it's a bit disheartening to sometimes call a store, like one I used to work at regularly, and talk to a complete stranger each time. Oh well. One day, someone will ask that about me I guess.

"Whatever happened to Ranter? Didn't she work here for like, 2 years or something?" (2 years for front line staff is a long time in The Company.)

*Jane was a manager at Mooball, where I was working in the lead up to Christmas, then I got moved, and later found out by going through sent emails at Nevertire, that she'd quit. Another one bites the dust. She was a new manager given the reins of a difficult store to manage, and was eager to please. She quickly became a training manager and even did well in tests and became eligible for significant monthly bonuses.

This was during a really hectic time when stock and staff were all over the place and The Company couldn't get anything right. We had Charlene, a real b$*% of an AM (more on that later, you may recall she was the reason I moved to Sunshine, my current store, 40mins away from my house, whereas Mooball, Nevertire and others are about 15-20mins away). Basically, there is no nicer way to describe her. I haven't heard a single nice thing about her. Everyone I talk to hates her. Even people who've never met her had heard nasty things about her. Needless to say, news spreads fast in The Company. What do you think we do when we are forced to work by ourselves and deprived of normal human contact?! Anyway, she was putting heaps of pressure on Jane (who had been diligently trying to run a huge store during Christmas and train several staff at the same time, while trying to cope with the shocking mismanagement of stock by Head Office) and on many other staff as well, and it was not a pleasant time to be working at The Company.

Jane was about my age, had just finished uni, can't remember what she studied now, I think it was zoology or something, and this was her first 'real' full time job. Obviously not in her field and what she slaved at uni for for 3 years. She and her partner had just purchased a house and she needed the job to pay off the mortgage (yes, at 21) and I got the feeling things were a bit strained financially and relationship wise. The guy wasn't pulling his weight financially or something...

Why?

Why, when I have so many other things to do- assignments, readings, meeting a tutor in the middle of the day... why did I agree to cover a shift in Beverly Hills where the peak hour traffic is crap and frustrating, parking is 2-hourly so you have to leave the store to move your car...why did I agree to put up with all this for a 3 1/2 hour shift? Can I really be bothered with all the travel and stress (notwithstanding how much of it is self induced)? Why did I agree to take on more hours when I am already working more than enough hours for the week? Cos I'm a suck and still can't say no. I'll still encourage other staff to "JUST SAY NO" but I still can't do it. Not when the nice ppl ask me.

And why do I have to cover the shift at such late notice? I was called by Gemma, our lovely AM, at 5PM for a cover for any time tomorrow: 5-6 hours or so, but I can only do a few in the morning or arvo as I've got plans at 1. What happened to their rostered staff? Who knows. I think they have a new trainee there as well, and she didn't turn up to her shift today, and so Chris had to work all day by himself and close for lunch. Not fun. Poor Chris. He worked a couple of shifts at my store as well and is now manager at Beverly Hills. I didn't want Chris to have to work another day by himself. Though I think he's more resilient than just to quit when things are obviously as frustrating as they are right now for him. I think they have a load of stock to unpack and prepare for yet another catalogue sale. Great. Can't wait til that one's released.

Why am I where I am now? Story of my life...