Saturday, October 07, 2006


A quick rundown of the latest goings on and victims of the past week at The Company:

  • New spring/summer catalogue came out Thursday, thank goodness for no cheap freebie offers. Not all items are reduced, and some items are featured at full price. Others are a new, lower price. This means less freebie-grubbing bargain shoppers. Though we have 2 whole ranges of cheap women’s tees, all to be placed strategically in the front of the store. We ignore customers in that section.
  • Robyn, started in May this year, new manager at Nevertire has quit and finishes next Wednesday. She’d had enough, when given a particularly rude and abrasive store report and confrontation with Angela, having not received proper Store Manager training.
  • Janet, manager of Innaloo shortly after starting at The Company around April-May of this year, has also quit, her last day being next Wednesday. She has moved house and found employment closer to home. Not in retail.
  • Marg, new manager at Sunshine, worked her first shift there last Thursday, and has quit already. I met and worked with her briefly that day, having not worked there myself for some time, but she seemed like a nice enough, competent person. Well, that leaves the rest of her shifts for this week to fill, which I have ever so kindly offered to help out with.
  • James, one of the casuals at Poowong, trained with Stephanie at Nevertire just before last Christmas, has quit and also finishes next week. Poowong is also currently without a manager (that I know of, as Lia recently quit after more than a year of The Company)
This leaves Darren as the only manager in our whole region.
Charlene’s region consists of:
- Nevertire: Robyn, quit, finishes Wed
- Innaloo: Janet, quit, finishes Sat (or Wed, if she can’t cover her shifts)
- Sunshine: new manager Marg, lasted all of one week. Charlene trying to cover her shifts.
- Mooball: without a manager since early this year, though they have a new ‘full timer’, Becky
- Dunedoo, a clearance store, without a manager for some months since Naomi quit.
- Howlong: Darren, manager there for the past 1 1/2 years and has been with The Company for almost 2 years. Gypped out of his managers bonus for some 12 months, as he was not informed he was entitled to any sort of bonus at all, found out about it by accident.

With no administrator to do rosters and timesheets. Impressive, huh.
There is an “aggressive hiring campaign” taking place as The Company tries to recruit more staff for its “rapidly expanding” business (opening of clearance stores and closing of several retail stores) and rapidly quitting staff. But who will train them if everyone keeps quitting and there is no one that has been around long enough? In our region, there in Caroline who has been around for 7 years, me for over 2 and Darren and Ellen for almost 2 years. The rest have only been around for a matter of months or weeks. Only Caroline has been trained to train new staff, and she is reluctant to do so now that she is a casual and I suppose, doesn’t want the responsibility or stress.

  • Still no sign of a reply to my feedback about not being paid to cash up, which I sent mid September, and, not receiving a reply, resubmitted some 13 days later. Reasonable amount of time to wait, I thought. Saw Grant in HO again and he let me know that he appreciated concise, succinct feedback, of which mine was not, in his opinion. I am still awaiting a response, and national publication.
  • I received a Managers’ Bonus, split equally with Gina and Jen, for holding down the fort at Sunshine while there has been no manager. There is a new bonus and commission system in place, mostly favouring managers, and since there seems to be a serious shortage of those, Charlene (I presume) has decided to award the bonuses to the responsible casual staff filling in the shifts there. The amount of bonus paid out is determined by the store’s performance in presentation, budget, administration, price errors, etc. Sunshine did pretty badly, but I hadn’t been working there much at all so take no responsibility for it. But I’ll gladly take some of the bonus! This is a first for The Company, acknowledging and rewarding staff for their efforts. Hey, it’d sure make me work harder. I think I may request full time, maybe even manager status when I am on holidays from Nov-Mar.
Charlene seems a lot nicer, in the few minutes that I met and talked to her and when I’ve spoken to her on the phone to help cover shifts. Perhaps she has changed. I hope I have too. So it’s reassuring and also somewhat hopeful that maybe things will be a bit different this year under Charlene.

Well, off to work for another all day catalogue weekend. Should be a busy one, the first weekend of the new catalogue. I hope it isn't because I'm covering for Marg all day without a cover (I'm assuming) or key to open. So I have to get in a bit earlier. Perhaps I shouldn't have stayed out so late last night. I'm knackered.

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